Booking & Cancellation Policy

This policy explains how bookings, payments, changes and cancellations work for villas reserved through fantastic stays. Individual villas may have property-specific terms that will be shown clearly on your booking confirmation — those confirmation terms take priority for that stay.

How booking works

1. Submit an enquiry or availability check with your preferred dates
2. Our specialists confirm availability, inclusions and the total stay price
3. Pay the requested deposit (or full amount, if required for peak dates) to secure the villa
4. Receive written confirmation with check-in details, house rules and remaining balance due dates

Payments

• A deposit is typically required to confirm a booking; the balance is due before check-in as stated in your confirmation
• Prices are generally quoted in Indian Rupees (INR) and may exclude taxes or service charges unless marked inclusive
• A refundable security deposit may be held and released after checkout subject to a damage inspection

Standard cancellation terms

Unless your confirmation states otherwise, the following guidelines apply from the date of cancellation notice (received in writing or email):

• 14 days or more before check-in: full refund of amounts paid to fantastic stays, minus any non-refundable payment gateway fees if applicable
• Within 14 days of check-in: 50% refund of the stay amount
• Within 7 days of check-in / no-show: non-refundable

Peak season, festive and wedding bookings may require stricter terms (including non-refundable deposits). These will be disclosed before you pay.

Date changes

We will always try to help you rebook alternative dates at the same or another villa when plans change. Date changes are subject to availability and any difference in seasonal rates. Change requests should be sent as early as possible to Booking@fantasticstays.com.

Cancellations by us

In the rare event a villa becomes unavailable after confirmation (for example due to owner circumstances or force majeure), we will offer an alternative property of similar standard or a full refund of amounts paid to us for that booking.

Early departure

Leaving earlier than the booked checkout date does not automatically entitle you to a partial refund unless agreed in writing.

Need help?

For booking or cancellation support, contact fantastic stays on +91 88603 31188, WhatsApp, or Booking@fantasticstays.com. Our team is available 9am–9pm IST.