Privacy Policy

This Privacy Policy explains how fantastic stays (“we”, “us”, or “our”) collects, uses, stores and shares personal information when you browse our website, enquire about a villa, or book a stay with us.

Information we collect

We may collect:

• Identity and contact details — name, email address, phone number and preferred communication channel
• Stay details — travel dates, guest count, villa preferences and any special requests you share in an enquiry
• Technical data — IP address, browser type, device information and approximate location collected via cookies or similar technologies
• Transaction records — booking references, invoices and payment-related confirmations processed by our payment partners (we do not store full card numbers on our servers)

How we use your information

• To respond to enquiries and confirm villa availability
• To process bookings, payments and guest communications
• To send service updates related to your stay (check-in details, itinerary changes)
• With your consent, to share travel inspiration and offers from fantastic stays
• To improve our website, listings and guest experience
• To meet legal, fraud-prevention and accounting requirements

Sharing your information

We share personal data only when needed to deliver your stay or operate our business — for example with villa owners/managers, trusted concierge partners, payment processors, and professional advisers. We do not sell your personal information.

Cookies

Our site may use essential cookies for security and session management, and optional analytics cookies to understand how guests use the site. You can control non-essential cookies through your browser settings.

Data retention & security

We keep enquiry and booking records for as long as needed to fulfil the purpose collected and to meet legal obligations, then delete or anonymise them. We apply reasonable technical and organisational measures to protect your data against unauthorised access or loss.

Your rights

Subject to applicable law, you may request access, correction, deletion or restriction of your personal data, or withdraw marketing consent at any time by emailing Booking@fantasticstays.com.

Contact

For privacy questions, write to fantastic stays, House No. 4/1635 Probavaddo, Calangute, Bardez, Goa-403516, or email Booking@fantasticstays.com.